Store Policies


Thank you for shopping at David's Bridal. We want you to be delighted with your purchase. The following policies are to ensure that your shopping experience at David's Bridal is fair and proper. The terms of these policies do not affect your statutory rights. If you have any questions, please email us at customerservice@davidsbridal.co.uk. Thank you for allowing us to help you make your event special.

Return and Exchange Policy


We will gladly exchange merchandise within 14 days of purchase date. You must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact; this does not affect your statutory rights. Specially ordered items, altered items, shapewear and pierced earrings are non-returnable and non-refundable unless faulty. If you want to claim that merchandise you purchased is faulty (excludes alterations services) you must do so within 30 days from the date you received and took the merchandise from the store. If your product is deemed damaged or faulty by a designated David's Bridal staff member we will offer you a repair, exchange or a refund as appropriate, in accordance with your legal rights.

The Nature and Care of David’s Bridal Merchandise


David's Bridal's merchandise is created to be worn for special occasions and not for everyday wear. General wear and tear, damage or colour changes that occur with wear or improper storage will be your responsibility, not the fault of David's Bridal. Please follow the care instructions on the label inside your garment and if you have any questions about your merchandise, please contact us at customerservice@davidsbridal.co.uk.

Merchandise Not Picked Up


Sixty days after your recorded event date (the date you gave David's Bridal for your wedding, prom, occasion, etc.), if you have not picked up merchandise for which you have paid in full, that merchandise will be considered abandoned. If the merchandise has not been altered, David's Bridal may (at its discretion) offer you the option to be credited for such merchandise less administrative costs incurred by David's Bridal. Otherwise, your rights to the merchandise will terminate. During the sixty day period after your recorded event date, David's Bridal will try to contact you by phone, email and/or postal mail to request that you pick up your merchandise. If you are unreachable or unresponsive to David's Bridal's communications, your rights to the merchandise will similarly terminate.

Reserving Merchandise


Merchandise available in the store, with a minimum value of £50, may be reserved upon receipt of a 25% minimum deposit. The minimum deposit will be equal to 25% of the total current prices, inclusive of VAT, of all merchandise being reserved. In exchange for your 25% deposit, David's Bridal will place on hold the merchandise listed on your signed reservation receipt for a period of 90 calendar days from the receipt date. The 90th day is referred to as the pickup date. If you cancel the reservation within 14 calendar days of the receipt date, David's Bridal will refund your deposit and any other payment made toward the reserved merchandise. If you cancel the reservation after 14 calendar days from the receipt date, David's Bridal will retain your deposit; if you paid more than 25% for your deposit, David's Bridal will retain 25% of the total value of the merchandise reserved and will refund the remaining amount of the deposit paid as well as any additional payments you made toward the reservation.

The remaining balance on a reservation must be paid within 90 calendar days of the receipt date. You may pay the balance by up to, but no more than, 4 installments, made in person or via phone. You must make your final payment in person, in the store where the reservation was made, on or before the pickup date. You must take the merchandise with you upon final payment as the reservation period will have ended.

Special Orders


David's Bridal may be able to place an order for select merchandise that is not available in the store; this type of sale is a Special Order. Special Orders require payment in full at the time of ordering. You must sign your receipt for a Special Order to confirm that the style number, colour, and size being ordered are correct. Unless faulty, merchandise that is specially ordered is non-returnable, non-refundable and non-exchangeable. Those conditions of purchase are stated on your Special Order receipt.

You will be notified when your order has arrived at the store; you must pick up your order within 14 calendar days of that notification date. You will be asked to sign a confirmation that the item(s) you are picking up are the correct items and that you or your representative has provided identification to prove you are the buyer. Items not picked up will be subject to the Abandoned Merchandise policy.

Shipping Service

David's Bridal can ship your purchase to any country in the EU. See rates and timing below:

Standard (day definite by date scheduled, by end of day) £15 £35
Express (next day by noon to most destinations) £30 £45


Telephone Order Return Policy


You have the right to cancel your telephone order without giving any reason for doing so at any time before your items are delivered and up to fourteen (14) days afterwards, beginning on the day after you receive the goods. Please be aware that the following items are exempt from your right to cancel: items that have been customized or made to your own specification, shapewear and pierced earrings if removed from their sealed packaging. Please notify us in writing, either by letter to the store or email to customerservice@davidsbridal.co.uk within the timeframe referenced above, that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund in accordance with our Distance Refund Policy below. You may use the model cancellation form on our website to cancel your order, but you are not obliged to.

You must return the goods to us within fourteen (14) days of notifying us that you wish to cancel your order, provided they are in the same condition in which you receive them (except to the extent reasonably necessary to examine them). You must return the goods at your own cost. Goods can either be returned to our store or in the post. You have a legal obligation to take reasonable care of the goods while they are in your possession. This includes not removing any hygiene seals or labels on clothing or earrings. If you fail to comply with this obligation, you will be liable for any diminished value of the goods resulting from your handling of them.

Distance Refund Policy


If you cancel your order within the fourteen day (14) cooling off period (see above), we will process the refund due to you as soon as possible and, in any case, within fourteen (14) days after the day on which we receive the goods back, or if earlier, fourteen (14) days after the day on which you supply evidence of your having sent the goods back to us. We will refund the price of the goods in full, including the cost of the original delivery to you up to the amount you would have paid if you had chosen the least expensive kind of delivery offered by us. We do not refund the costs of any express delivery charges. You will be responsible for the cost of returning the item(s) to us.

Unless we agree otherwise with you, we will refund any money received from you using the same method as originally used by you to pay for your purchase. We may make a deduction from the refund for any loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Please note that our stores are unable to accept returned goods that have been purchased via davidsbridal.com, the US website.

Frequently Asked Questions


How do I return something?

Telephone orders can be returned to our store with your original receipt. Alternatively you can send your return by post with the receipt that came with your parcel. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you.

What if the item is faulty?

David's Bridal prides itself on the quality of our goods. In the event you receive a faulty item, you need to have identified the fault within 30 days of purchase and you can return the item under the return procedure set out in this policy for exchange or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and/or the damage caused to the product is clearly due to wear and tear or misuse.

How do I arrange an exchange?

If the requested product is available we will exchange it for you. If the new item costs less than the one you have returned, we will issue you with a credit note for the difference. If it costs more, we will need to take an additional payment before we can send you the item. Please make sure you give us your contact details, including a daytime telephone number and your email address.

How long will it take to process my return?

We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day you have given notice after the day on which we receive the goods back, or if earlier, fourteen (14) days after the day on which you supply evidence of your having sent the goods back to us. We will contact you when we have processed your return. Please remember that it can take several days after we have processed a refund payment for it to appear on your credit card statement. If we haven't contacted you within 10 working days after sending your return, please contact us on +44 20 8519 4083 or email customerservice@davidsbridal.co.uk.

This policy does not affect your statutory rights.


Online Purchases


Items purchased on a David's Bridal Website cannot be returned or exchanged in a David's Bridal store. Please refer to the online return policy via the International Orders FAQ page on davidsbridal.com or contact us at customerservice@davidsbridal.co.uk.

David’s Bridal UK Limited