We understand these are difficult times. We care about you, your family and friends, and all of our extraordinary associates who are working tirelessly on your behalf. Every one of you are at the heart of everything we do.
Appointments: Our stores will reopen from 18th February. Please visit our Appointments page to book your appointment. Our team will call you ahead of your appointment to confirm your attendance and up-date you on our latest safety measures.
Collections: Urgent Collections or Courtesy Appointments are available in our UK stores. We can also assist with shipping to a UK address of your choice. Please email us at firstname.lastname@example.org for any urgent request.
Alterations: Our UK alterations teams are now closed. To book your appointment for our reopen, please email us at email@example.com Collections can also be arranged directly via the store based upon the guidance and recommendations provided – please email firstname.lastname@example.org
We remain committed to you. In addition, our promises to you are unchanged:
• Our guarantee provides you comfort because you know your dress will arrive on time for your event.
• We offer the largest assortment of bridal gowns, bridesmaid dresses, and occasion dresses – and we’re here to serve you.
• We have over 300,000 dresses in stock and ready to ship.
• All of our factories, distribution centers, and fulfillment centers are open and running.
For any urgent enquiries, please contact us at email@example.com and we will endeavour to get back to you at the earliest opportunity.
This situation is complex and ever-changing, and we appreciate your patience and understanding as we navigate this together. I thank you for giving us the honour and privilege to be there for you and for trusting us with your bridal shopping experience.
Stay healthy. Stay happy. Stay in love.
Elio Auletta, Managing Director - UK