Thank you for shopping at David's Bridal. We want you to be delighted with your purchase. The following policies are to ensure that your shopping experience at David's Bridal is fair and proper. The terms of these policies do not affect your statutory rights. If you have any questions, please email us at firstname.lastname@example.org. Thank you for allowing us to help you make your event special.
Return and Exchange Policy
We will gladly issue a store credit note for merchandise up to 14 days from the date the merchandise is taken by, collected for, or received by the customer or offer a full refund within 7 days from the date of your original purchase or order date, whichever is the earliest.
In all cases, you must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact; this does not affect your statutory rights. Altered items, shapewear and pierced earrings are non-returnable and non-refundable, unless faulty at the time of purchase or delivery.
If you want to claim that merchandise you purchased is faulty (excludes alterations services) you must do so within 30 days from the date you took the merchandise from the store. If your product is deemed damaged or faulty by a designated David's Bridal staff member, we will offer you a repair, exchange or refund, as appropriate, in accordance with your legal rights.
The Nature and Care of David’s Bridal Merchandise
David's Bridal's merchandise is created to be worn for special occasions and not for everyday wear. General wear and tear, damage or colour changes that occur with wear or improper storage will be your responsibility, not the fault of David's Bridal. Please follow the care instructions on the label inside your garment and if you have any questions about your merchandise, please contact us at email@example.com.
Merchandise Not Picked Up
Sixty days after your recorded "Event Date" (the date recorded by David's Bridal for your wedding, prom, occasion, etc.), if you have not picked up merchandise for which you have paid, that merchandise will be considered abandoned and your rights to the merchandise will terminate. During the sixty day period after your recorded Event Date, David's Bridal will use reasonable efforts to try to contact you by the phone, email and/or postal mail which you provided David’s Bridal to request that you pick up your merchandise. If you are unreachable or unresponsive to David's Bridal's communications, your rights to the merchandise will similarly terminate.
Reserving Merchandise (Special Order Reservation and LayAways)
Merchandise available in the store, with a minimum value of £500 may be reserved upon receipt of a 50% minimum deposit. The minimum deposit will be equal to 50% of the total current prices, inclusive of VAT, of all merchandise being reserved. In exchange for your 50% deposit, David's Bridal will place on hold the merchandise listed on your signed reservation receipt ("Receipt Date") for a period of 90 calendar days from the Receipt Date. The 90th day is referred to as the pickup date. If you cancel the reservation, David Bridal will refund the 50% deposit paid as well as any additional payments you made toward the reservation on a store credit note.
The remaining balance on a reservation must be paid within 90 calendar days of the receipt date. You may pay the balance by up to, but no more than, 4 installments, made in person or via phone. You must make your final payment in person, in the store where the reservation was made, on or before the pickup date. You must take the merchandise with you upon final payment as the reservation period will have ended.
David's Bridal may be able to place an order for select merchandise that is not available in the store or not available for Special Order Reservation; this type of sale is a Special Order. Special Orders require payment in full at the time of ordering. You must sign your receipt for a Special Order to confirm that the style number, colour, and size being ordered are correct. Those conditions of purchase are stated on your Special Order receipt. If you wish to cancel your Special Order, David’s Bridal will offer store credit to your original value amount as long as the request for cancellation is before the Event Date recorded at the time of purchase.
It is your responsibility to ensure you collect your items within 14 calendar days of the date the Special Order is received. David’s Bridal will notify you at the contact information you provide to David’s Bridal when your order has arrived at the store. You will be asked to sign a confirmation that the item(s) you are picking up are the correct items and that you or your representative has provided identification to prove you are the buyer. Items not picked up will be subject to the Abandoned Merchandise policy.
Telephone Order Return Policy
You have the right to cancel your telephone order without giving any reason for doing so at any time before your items are delivered and up to fourteen (14) days afterwards, beginning on the day after you receive the goods. Please be aware that the following items are exempt from your right to cancel: items that have been customized or made to your own specification, shapewear and pierced earrings if removed from their sealed packaging, items previously tried on at in-store appointment. Please notify us in writing, either by letter to the store or email to firstname.lastname@example.org within the timeframe referenced above, that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund in accordance with our Distance Refund Policy below.
You must return the goods to us within fourteen (14) days of notifying us that you wish to cancel your order, provided they are in the same condition in which you receive them (except to the extent reasonably necessary to examine them). You must return the goods at your own cost. Goods can either be returned to our store or in the post. You have a legal obligation to take reasonable care of the goods while they are in your possession. This includes not removing any hygiene seals or labels on clothing or earrings. If you fail to comply with this obligation, you will be liable for any diminished value of the goods resulting from your handling of them.
Distance Refund Policy
If you cancel your order placed within the fourteen day (14) cooling off period (see above), we will process the refund due to you as soon as possible and, in any case, within fourteen (14) days after the day on which we receive the goods back, or if earlier, fourteen (14) days after the day on which you supply evidence of your having sent the goods back to us. We will refund the price of the goods in full, including the cost of the original delivery to you up to the amount you would have paid if you had chosen the least expensive kind of delivery offered by us. We do not refund the costs of any express delivery charges. You will be responsible for the cost of returning the item(s) to us.
Unless we agree otherwise with you, we will refund any money received from you using the same method as originally used by you to pay for your purchase. We may make a deduction from the refund for any loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Please note that our UK stores are unable to accept returned goods that have been purchased online via davidsbridal.com, the US website.
Frequently Asked Questions
Telephone orders can be returned to our store with your original receipt. Alternatively, you can send your return by post with the receipt that came with your parcel. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you.
David's Bridal prides itself on the quality of our goods. In the event you receive a faulty item, you need to have identified the fault within 30 days of purchase and you can return the item under the return procedure set out in this policy for exchange or refund. We will refund any reasonable postage on a faulty item, and ensure you are reimbursed for standard return postage on the item from within the UK.
We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and/or the damage caused to the product is clearly due to wear and tear or misuse.
If the requested product is available, we will exchange it for you. If the new item costs less than the one you have returned, we will issue you with a credit note for the difference. If it costs more, we will need to take an additional payment before we can send you the item. Please make sure you give us your contact details, including a daytime telephone number and your email address.
We will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day you have given notice after the day on which we receive the goods back, or if earlier, fourteen (14) days after the day on which you supply evidence of your having sent the goods back to us. We will contact you when we have processed your return. Please remember that it can take several days after we have processed a refund payment for it to appear on your credit card statement. If we haven't contacted you within 10 working days after sending your return, please contact us on +44 20 8519 4083 or email email@example.com.
This policy does not affect your statutory rights
Items purchased on a David's Bridal Website cannot be returned or exchanged in a David's Bridal UK store. Please refer to the online return policy via the International Orders FAQ page on davidsbridal.com or contact us at firstname.lastname@example.org.